Wednesday, 1 November 2017

Oracle User Experience - Starts with Listening to the User

Standard Life (now Standard Life Aberdeen) were an early customer in 2011 of HCM Talent & Performance; part of HCM Cloud Applications. They run this in co-exisitance with their Oracle eBusiness Suite.

As an early customer they developed a great relationship with Oracle Development and are members of both a traditional Customer Advisory Board that works with Product Strategy and also the Oracle Usability Advisory Board (OAUB)

The User Experience team have in their remit to talk to customers, listen to them on how they work, and have them validate current design patterns and processes Oracle are working on.

As well as talking to new customers, and customers who sign up to their outreach events, such as Users Groups and Cloud Days, it is important to both the UX and Product teams to work with some customers regularly and this is what they achieve through their advisory boards.

Last week Oracle visited Standard Life Aberdeen in Edinburgh for two days, with Product Management giving them updates on Release 13, and the UX team holding interviews on usability.

View from the Office Window
As Certus were also working with Standard Life Aberdeen , delivering training on new components of HCM Cloud to be adopted; they invited us to observe the two days. Certus are also members of the OUAB Advisory Board and I am an OAUX Advocate, so these are people we know very well.

The two days of sessions, contained lots of interactive discussion, especially around user adoption and feedback. 

The individual sessions were also well received with the UX team leader sharing a comment from one of the participants “he looked through his list of issues from last time and to his pleasant surprise, every single issue had been resolved and he was not able to come up with any new issues that he could identify this time around.”

I would like to thank Aberdeen Standard Life, especially Sarah Wormwell, Head of People Technology & Change for the invitation, and Oracle UK for their hospitality at The Home Restaurant.

If you would like to hear direct from Sarah, about what it means to actually 'Live in the Cloud' come and hear her presentation at UKOUG Apps17 on Wednesday December 6th.

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